Wednesday, October 1, 2014

Tips For Dealing With A Customer Who Has Not Paid You On eBay

Are you on fire and ready to change your life by building a million dollar business in the direct sales industry?

With eBay, you can make some extra money on the side of your job, or you can get rid of stuff you no longer want. But while eBay is great for selling your items, it is not always great for getting you paid for the items that you "sold." After all, unlike a regular store - where you are paid first, and then you give the customer the item - you have to wait for a person to pay you after they win the bid; and sometimes, this can leave you waiting for a while!

The first thing you should know, if you are dealing with a customer who has won a bid but has not paid you, is that they have four days to pay. At least four full days must pass after the end of the auction, and although this can seem like ages when you are waiting for a payment, eBay will not take your complaint seriously until this point. If four full days pass without a payment, however, eBay starts to take it very seriously, doing what they can to help resolve the issue.

The first thing you need to do is contact the buyer directly and see if you can work things out with them if they have not paid you. If they are uncooperative or - perhaps even more frustrating - unresponsive, you then need to take things to the next step, which is filing the complaint with the Resolution Center at eBay.

The buyer will again have four days to pay after you file a complaint with the Resolution Center (and will also, of course, be notified of the complaint). During this time, they are allowed to contact you and ask for an extension or try to make other arrangements, but you do not have to agree. The item will go down as an unpaid item if it has gone another four days without any payment from the buyer.

This means that you can resell the item (or you can give a Second Chance Offer to one of the bidders who lost), and it means the buyer will have an "unpaid item" on their account. And keep in mind: you can look at people's accounts when they are bidding, and if you run into a bidder with an "unpaid item" on their account, you can block them to keep this from happening to you!

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